Just a little under a month ago, I got fed up of excuses and waiting aimlessly for Zain to install their Zain@home "service". So on the 15th of May, I marched right up to the Zain "experience" shop in Exhibition Avenue and said I wanted to cancel my order.
The employee there simply got up, gave me a paper to sign and said that's it.
THAT'S IT? You are not going to ask me WHY am I canceling it? There is something very wrong with a business when it is simpler to cancel an order than to actually get it!
The young man said I wouldn't get my BD20 deposit right away. I need to wait 14 days (again! 7adda funny!) so with the understanding that I may never ever see my money again, I got up and walked out.
As a very ironic twist of fate, a Batelco guy called me up to reconnect my Batelco inet line the same day. Someone at Batelco (being the example of efficiency they are) did not register my request to disconnect and they treated it as an open order. Stupidity pays in this instance. So I said YES YES YES!
A couple of days afterwards some Zain tech guy called about a complaint I issued days back. I told him that I discontinued my line. Information does not flow at Zain it seems.
Is the story over? Well, not really. My BD 20 is still with them.
I called 107 last week and asked they guy about it, the conversation was like:
Zain: "Well sir you have to wait around 2 weeks for a refund"
Redbelt: "But I did wait two weeks. What should I do now?"
Z: "Yeah, but it just got into our system yesterday"
Z: "You have to wait two weeks."
R: "Let me get this straight, I cancel, am told to wait two weeks, then it just gets into your "system" yesterday so I have to wait two other weeks making my total waiting time a month. Is that correct?"
And the irritating part is that he said it in a what-is-so-hard-to-understand tone. As if it totally makes sense and I am the stupid one.
Well, let me call Zain again and see what happens, I'll do it as I type.
OK, 107, press 2, press 1, press 0, OK I'll get an operator now.
OK, the guy says he can't help me today because accounts are off on Saturdays and there would be nothing on the system. He also said a cheque has to be issued in my name and they can only verify tomorrow.
Ah, very well then. I guess this ends up my experience with Zain@home. If you want to know the fate of my BD 20 I'll post about it in the comments. But as a final review, Zain@home gets from me an:
To be avoided at all costs