If you have been following my blog, you would know that I have applied to Zain@Home Service. As per last update, I applied on the 24th of April, was promised installation within 10 days but then said they cannot keep it and will do it in 14 days. That means that they’d do this TODAY.
I just got a call from Zain, a lady by the name of Muna so innocently said to me:
“Is this Mr. Manaf? Yes, how are you? I’d like to book your time for the installation of Zain@Home NEXT WEDENSDAY”
I go: “Say what? Wednesday?”
“Like hell no! I was promised within 10 days, then promised within 14 days, now you gonna break another promise AGAIN?”
Feigning ignorance she asked: “Why? When were you expecting it to be installed?”
“Oh no. We can’t do that”
“Why the hell not?”
“Well, it didn’t get into our system until the 9th of May. We just knew about it”
“I fail to see how this is my problem. Actually, seems like it’s YOUR problem”
The lady tried her best to make me see the light, and that they are innocent people and absolutely excusable and my waiting period is understandable. I demanded that they honour their promise.
After a lot of give and take which felt like bargaining for my rights; she said she will talk to THEM (THEM is a very powerful Bahraini word that seems to point to powers that be).
I asked when will they get back to me, she said soon. Nu-uh lady, I don’t get an answer like that.
I asked her five times WHEN? She tried to dodge the answer as much as possible until in the end she said, hopefully within an hour.
31 minutes have already passed. You think they’ll make it?
Keeping promises: 2xF
Fast service: 2xF
Friendly Service: D
Connection Quality: N/A
Connection Stability: N/A